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Changes, Term Requests Must Now be Submitted on Web or Forms, Not on Bills
To help ensure our groups’ payments and eligibility requests are processed as quickly and accurately as possible, we will no longer accept eligibility changes or terminations submitted on billing statements. When eligibility changes are marked on a billing statement, additional steps must be taken which significantly delays the processing of a group’s payment.
Effective immediately, all change and termination requests must be submitted via eNroll or on standard forms. Groups will be notified and provided with the following information:
- Submit all eligibility requests online via eNroll, available through the BlueAccess® Employer Main Menu at bcbst.com, or
- Obtain paper forms through the BlueAccess Employer Main Menu at bcbst.com or by contacting your assigned BlueCross BlueShield of Tennessee account representative
Note: Electronic Data Interchange (EDI) groups should continue to send all eligibility requests on the file.
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